Refund policy

At Chlora, your satisfaction is our priority. That’s why we proudly offer a 30-Day Money-Back Guarantee on all purchases made through our official store.

If you’re not completely satisfied with your product, you may request a refund within 30 days of your original purchase date. Whether the product didn’t meet your expectations or you simply changed your mind, we’re here to make the process simple and stress-free.

To start a return or refund request, please email us at chlorabrand@gmail.com with your name, order number, and a brief explanation of your request. Our support team will review your message and provide step-by-step instructions. In some cases, we may ask for the product to be returned before issuing a refund.

Refunds are processed back to your original method of payment once your request is approved. Please allow 5–10 business days for the refund to reflect on your account, depending on your bank or payment provider.

Please note that shipping fees (if applicable) are non-refundable, and items must be purchased directly from Chlora to qualify for this guarantee.

We stand behind the quality of our products and are committed to ensuring you have a positive experience with Chlora. Your trust means everything to us.